AppGrout 1. Simple principle
AppGrout sells fixed-scope professional services, not a subscription. Amounts earned for work already performed are not refundable; amounts for work not yet performed may be refundable as described below. Mandatory legal rights still apply.
2. Before work starts
You may abandon an unpaid checkout without charge. If AppGrout receives payment but cannot safely or reasonably accept the engagement before work starts, you may accept an alternative scope or receive a full refund of the service amount paid.
If you cancel before substantive work starts, AppGrout will refund the service amount paid less any disclosed payment-provider or transfer fee that cannot be recovered. Ordinary scheduling, payment verification, or requesting missing access does not count as substantive work.
3. After work starts
Work starts when AppGrout begins a paid-scope activity, such as reviewing private project material, reproducing an issue, performing an agreed test, preparing findings, writing code, or conducting a paid technical session.
If you cancel after work starts, AppGrout will hand over completed work that can be safely delivered and refund any unearned portion. The earned portion is based on quote milestones or documented work performed, never more than the agreed price. Approved non-cancellable third-party costs may also be deducted.
4. Client delays and calls
Delivery begins after required access and other prerequisites are complete. If they remain unavailable for 14 days after a written reminder, AppGrout may reschedule or close the engagement and refund any unearned portion. Confirmed calls should be rescheduled at least one business day in advance where practical; one replacement is offered after a no-show.
5. Delivery concerns
Report a claimed material mismatch with the accepted scope within seven calendar days. AppGrout will first attempt an in-scope correction. If a verified material mismatch cannot be corrected, AppGrout will provide an appropriate partial or full refund for the affected deliverable. A preference change or new out-of-scope request is not a delivery failure.
6. Payment problems
Verified duplicate payments are refunded. Partial, late, mismatched, reversed, disputed, or suspicious payments may be reviewed manually, and work may pause while the payment provider investigates. Contact AppGrout first so a billing error can be checked promptly.
7. Refund timing
Approved refunds are normally returned through the original payment method and initiated within five business days. Banks and payment providers control the final arrival time. Exchange-rate changes or external bank fees may affect the amount received in another currency.
8. Contact and mandatory rights
Send a cancellation or refund request from the order email to admin@cendra.co. Include the checkout or project reference, but do not include credentials or private project material. Nothing in this policy removes a right or remedy that applicable law does not allow the parties to waive.