AppGrout 1. Provider and eligibility
These Terms are between you (the "Client") and Cendrawasih Technologies, LLC, a Delaware limited liability company operating as AppGrout. They apply to the website, checkout, client portal, and paid services.
Registered address: 651 N Broad St, Suite 201, Middletown, Delaware 19709, United States. This is not a customer correspondence address; contact AppGrout at admin@cendra.co.
Services are offered for business or professional use. A solo founder or sole proprietor may purchase for their business. By accepting a quote or placing an order, you confirm that you may bind the named Client and accept these Terms.
2. Scope and contract documents
The accepted package or quote defines the systems, work, deliverables, prerequisites, exclusions, price, and delivery target. Additional work needs written agreement and may require an additional fee. If documents conflict, a signed services agreement controls, followed by the accepted quote, any subject-specific NDA or data-processing agreement, and then these website policies.
Published packages do not include destructive testing, unapproved production changes, 24/7 incident response, formal penetration testing, or legal or compliance certification.
3. Client responsibilities and permission
You must provide accurate information, have authority over the systems and materials in scope, maintain appropriate backups, and provide safe, least-privilege access. Do not send passwords, private keys, production dumps, or unrelated customer data through public forms or ordinary email. AppGrout may pause work if permission, access, safety, payment, or scope is unclear.
4. Payment and delivery
Prices and currency appear in the quote or checkout. Payment is confirmed only after AppGrout verifies cleared funds; a screenshot, transfer instruction, or browser redirect is not proof of payment. Disclosed taxes or payment-provider charges may apply.
The delivery target begins after payment and all required scope, authorization, access, test accounts, and other prerequisites are complete. Published delivery times are reasonable targets rather than guaranteed deadlines. Client delays, scope changes, or events outside AppGrout's reasonable control move the target.
Messages may be sent at any time. The service window used for routine responses and business-day calculations is Monday–Friday, 09:00–17:00 Western Indonesia Time (UTC+7), except for announced closures. Work may occur outside that window, and calls are by appointment.
5. Delivery review and retesting
Review deliverables promptly and report a claimed material mismatch with the written scope within seven calendar days. AppGrout will first try to correct a verified in-scope mismatch.
The Full App Audit includes one limited retest of selected remediated findings submitted within 14 calendar days after delivery, capped at two engineering hours. It is not a new audit. Findings apply only to the agreed coverage, evidence, environment, and version.
6. Cancellation and refunds
Cancellation, project delays, duplicate payments, and refunds are handled under the Refund & Cancellation Policy. If required prerequisites remain unavailable for 14 days after a written reminder, AppGrout may pause or close the engagement and refund any unearned amount.
7. Ownership and confidentiality
You keep ownership of your application, data, source code, and other existing materials. After full payment, you own project-specific code and written deliverables created solely for you. AppGrout keeps its pre-existing tools, reusable components, methods, and general know-how. AppGrout grants you a perpetual license to use and modify any such component embedded in your deliverable as part of your application. Third-party and open-source licenses continue to apply.
Private material is handled under the applicable NDA, the Privacy Policy, and the Access & Security Policy. AppGrout will not use your identity or private project details in marketing without written permission.
8. Team, tools, and AI assistance
AppGrout may use trusted team members, contractors, ordinary delivery tools, and AI services where reasonably needed for the work. Anyone receiving private access must be subject to confidentiality and limited-access requirements. AppGrout selects AI services whose applicable business or API terms state that customer data is not used to train shared models, minimizes submitted material, excludes credentials and unnecessary personal data, and applies human review. Stricter signed terms control.
9. Professional standard and limitations
AppGrout will perform the service with reasonable professional care and within the accepted scope. An audit or review cannot guarantee that every defect, vulnerability, outage risk, or compliance issue will be found, and it is not a certification or legal opinion. You remain responsible for release, backup, business, legal, and operational decisions.
10. Liability
To the maximum extent permitted by law, AppGrout is not liable for indirect or consequential loss, lost profit, lost revenue, lost opportunity, or lost goodwill. AppGrout's total liability for an engagement will not exceed the amount paid for that engagement.
This limit does not apply to fraud, willful misconduct, breach of confidentiality, misuse of intellectual property, or any right or liability that cannot legally be limited. Some business purchases may receive mandatory protections, including under Australian law; nothing here removes those protections.
11. Suspension and closure
AppGrout may pause or end work for a security risk, unlawful request, missing authorization, non-payment, or material breach. Where practical, AppGrout will explain the issue and allow a reasonable opportunity to fix it. Earned fees remain due, and confidentiality, ownership, liability, and dispute provisions continue after closure.
12. Delaware law and general terms
Delaware law governs these Terms. Before filing a claim, the parties will try in good faith for 30 days to resolve it directly. Unless a signed agreement or non-waivable law says otherwise, state and federal courts in Delaware have exclusive jurisdiction.
If part of these Terms is unenforceable, the rest remains effective. Changes apply to future orders unless both parties agree otherwise. Contractual notices to AppGrout must be emailed to admin@cendra.co.